Terms of Use

1. The service

Hub Premium and the Central do Virtólogo are online tools for therapists: maps, virtue folders (pastinhas das virtudes), the Session Record (Ficha de Atendimento), analyses with artificial intelligence, materials for patients and study content. They are run by Isabella Becker, under the brand Alquimia das Virtudes. By creating an account, you accept these Terms and the Privacy Policy.

2. Account

• The account is personal. You must be 18 or older.
• Do not share your password. Whatever is done with your account is your responsibility.
• If you notice access that was not yours, change your password and let contato@alquimiadasvirtudes.com know.

3. Subscription, credits and cancellation

• The subscription and credit purchases are made through Hotmart, under its payment and refund rules, including the right to withdraw within 7 days.
• Some tools deduct credits each time they are used. The cost of each one is shown before you use it.
• On a free trial without a subscription, the data is kept for 90 days after the trial ends and is then deleted.
• You can cancel whenever you want. Access closes on cancellation, and your data and your patients' data are kept for another 30 days so you can download them. After that they are deleted.

4. Clinical use of the tools

The maps and analyses are not a source of truth about the patient. They are a source for investigation and material for the conversation in session. They do not replace the therapist's analysis, but they make it easier and give it direction. The patient's self-assessment is biased and has blind spots; a map answered alone calls for conversation and investigation before any conclusion.

No tool makes a medical or psychological diagnosis. Decisions about the care are always the therapist's, within the limits of their training and professional registration.

5. Your obligations towards your patients

For your patients' data, you are the controller. You therefore undertake to:

• tell the patient what will be recorded, why, and that the tool may use artificial intelligence with processing outside Brazil;
• obtain the patient's consent before recording their data. A ready-made consent form is in the Administrative Templates (Modelos Administrativos);
• when the patient is under 18, obtain the legal guardian's consent;
• record only what is necessary for the care;
• respond to the patient's requests to see, correct or delete their data;
• download and keep, on your own, any records your profession requires you to keep for longer.

The patient has no contract with Alquimia das Virtudes. The care relationship, confidentiality and requests about data are between you and the patient. If a patient complains directly to Alquimia das Virtudes, the request is forwarded to you, and you answer it.

6. Data processing agreement

This section serves as the data processing agreement between you (controller) and Alquimia das Virtudes (processor), under the LGPD (art. 39) and the GDPR (art. 28). Alquimia das Virtudes undertakes to:

• process your patients' data only to provide the service, following your instructions, which are the way you use the tools;
• not use this data for any other purpose, not sell it and not open its content, except when you ask for help with a technical problem that requires it;
• maintain the security measures described in the Privacy Policy;
• use only the providers listed in the Privacy Policy and give notice before adding another;
• help you respond to your patients' requests;
• notify you of any security incident affecting your data;
• delete the data at the end of the contract, within 30 days, or at once if you ask.

7. Intellectual property

The doctrine of Virtologia — concepts, terminology, affirmations, protocols — belongs to Prof. Eduardo Casarotto. The organisation, texts, design and code of the tools belong to Isabella Becker / Alquimia das Virtudes. You may use the tools and materials in your work with your patients. You may not resell them, copy the tools or redistribute the content outside that use.

What you write and your patients' data remain yours.

8. What is not allowed

• Using someone else's account or selling access.
• Trying to access other therapists' data or getting around the credit system.
• Recording someone's data without their consent.
• Using the tools for anything illegal.

In these cases the account may be suspended.

9. What you publish

Everything you create, publish or send through the tools (reels, carousels, stories, captions, e-mails, materials for patients) is your responsibility. You undertake to follow the rules of your profession, never to expose a patient in a way that allows them to be identified, and to use another person's image, voice or testimonial only with their written permission. Alquimia das Virtudes does not review or approve this content before it is published.

10. Connected accounts of other services

When you connect Instagram or Google Calendar, you authorize the tool to act on that account only when you tell it to. The Central publishes only what you ask it to publish. The rules, limits and blocks of Instagram and Google belong to those companies; Alquimia das Virtudes is not liable for posts refused, removed or muted, or for accounts suspended by them. You can disconnect the account at any time.

11. Indemnification

You are responsible for complaints, fines, lawsuits and costs that reach Alquimia das Virtudes because of the way you used the tools, in particular: data recorded without the patient's consent; patient requests not answered; published content; breach of the rules of your profession; a shared password or an unprotected device. In these cases, you reimburse Alquimia das Virtudes for what it has to pay, including legal fees.

12. Liability

The tools are provided as they are and may have faults or be unavailable. Alquimia das Virtudes is not liable for clinical decisions made on the basis of the tools, for profits you did not make, or for data lost through misuse of the account. When Alquimia das Virtudes must answer for any damage, the amount is limited to what you paid in the previous 12 months. This limit does not apply to damage caused on purpose or by gross negligence, or where the law of your country does not allow it to be limited.

13. Changes to these Terms

When these Terms change in an important way, you will be notified by e-mail and will have to accept the new version at your next sign-in. If you do not agree, you may cancel.

14. Governing law

These Terms are governed by Brazilian law. The courts of the therapist's place of residence are chosen as the venue, without prejudice to the rights guaranteed by the law of the country where the therapist lives.